Set up payment bug, such every bit declined or incomplete transactions

If you have problems paying for Google products, you might need to prepare a problem with your payments profile.

Find the issue you're experiencing below:

"Your transaction cannot be completed"

A variety of dissimilar situations may trigger this message. Attempt these suggestions to resolve the issue:

  • If this bulletin is followed by instructions for submitting additional information to usa, please do so. The other steps listed are unlikely to resolve this outcome.
  • Check whether the billing accost for your payment method (such every bit a credit card) matches the address recorded in your Google payments middle settings. If they don't match, update your address in your Google payments center, and try the transaction again.
  • Try using a Google Play gift card to consummate the transaction.
  • Try using the all-time interface for your computing device:
    • If you're using a desktop computer, effort the transaction using the Google product's website.
    • If you're using a mobile device, effort using the product'south mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Try signing in to an existing Google business relationship and placing the lodge once more.
    • Try creating a new Google business relationship if you don't already accept one and visiting the Google Store to endeavor the transaction over again.

"Unable to complete transaction: Expired card"

Check to meet if your payment method is up to date. If it isn't, update information technology in the Payments centre.

"Unable to consummate transaction. Please apply another grade of payment."

Note: These steps also utilise if yous see the error message "Your payment didn't become through. Please effort a different payment method or try again later."

Endeavor the following:

  1. Check to run across if your payment method is up to date. If it isn't, update information technology in the Payments center, then endeavour your buy over again.
  2. Brand certain you have enough money in your account for the buy.
  3. If you're still having issues, contact your bank to see if in that location's a problem with your account.
  4. Try making the purchase again with a different payment method.

"Your payment was declined due to an issue with your business relationship"

If yous come across this message, information technology might be because:

  • We saw a suspicious transaction on your payments contour.
  • We demand a niggling more information to protect your account against fraud.
  • We need a little more data to comply with EU law (European customers only).

To ready the consequence, endeavour the following:

  1. Go to the Payments center.
  2. Take activeness on whatsoever errors or requests in the payments middle.
    1. You might need to verify your identity before y'all can buy anything through your Google Account.
  3. Brand sure your name, address, and payment information are upwardly to date.

"Unable to process payment: Low card balance"

You might not have enough funds in your account to make the payment. Bank check your account balance or contact your bank.

Ineligible or unavailable credit or debit card

Carte du jour is grayed out & says "verify on pay.google.com"

Your card was reported every bit stolen. You must verify the bill of fare earlier you lot can use information technology again:

  1. Go to pay.google.com and sign in to your account.
    1. If yous have multiple accounts, sign in to the account with the grayed-out menu.
  2. Click Payment methods.
  3. Next to the carte that says "Verification needed," click Verifyand thenCharge card.
  4. Within 2 days, you'll find a temporary accuse on your card statement along with an 8-digit lawmaking.
  5. To complete verification, go to pay.google.com and enter the 8-digit lawmaking.

If you try to verify the payment method again:

  1. Confirm which card you want to verify.
  2. Check how long ago you tried to verify your card.
    • If less than ii days: Wait upwardly to two days.
    • If more than 2 days: Bank check your carte du jour statement. You should find a temporary charge from Google called "GOOGLE Exam," with an 8-digit code.

Card is grayed out & says "carte du jour is ineligible"

You can't use this card for this purchase. Endeavour to make the purchase again with a unlike card.

If the menu you lot want to employ isn't listed, follow the on-screen instructions to add a new menu.

Closed payments profile

Learn more than nearly what to practice if you temporarily or permanently airtight your payments profile.

If yous're nevertheless having trouble, contact support.

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